FREQUENTLY ASKED QUESTIONS

 

You can contact us in the following ways:

- By clicking the "Assistance" button on the site or through our "contact us" section or

- By email at lunadiseta@csp-ecommerce.zendesk.com

- By phone at the number +39 0376 8101 (selecting "customer service") on weekdays from 8.30 to 12.30 and 14:00 to 18:00.

 

 

In Europe, shipping is free for orders over €49.

For orders below this amount, a contribution may be requested (currently €9.90) as specified before confirming the order.

 

 

The payment methods accepted are:

- PayPal

- Credit or debit cards Visa MasterCard American Express, Maestro, Carte Bleue

- Visa and MasterCard rechargeable cards

- Sofort instant transfer

- In convenient interest-free instalments with Klarna

Cash on delivery is not possible.

 

 

You can pay in three interest-free instalments to spread the cost over time:

- Add items to your shopping cart for a minimum total amount of €35.

- Go to checkout and choose the Klarna payment method

- Enter your debit or credit card details

- Pay in three instalments. The first payment will be made when your order is processed and the remaining 2 will be made every 30 days.

 

 

If you cancel your purchase or return an order, we will cancel all remaining payments and refund all amounts already withdrawn to your card.

 

 

You can enter your promotional code at checkout in the space provided.

 

 

We do our best to ship your order the next working day after receipt.

Normally in Europe we deliver within 72 hours from dispatch. In some remote areas it may take a few more days.

If you would like to report a delay, please contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

 

 

- In the case of payment by card or PayPal, payment for the order is debited when the products are shipped. You may receive a request to pre-authorise the amount of the order.

- In the case of payment by instant transfer, the charge is made the same day.

 

 

Check your junk mail or spam folder, the sender is lunadiseta@cspinternational.it

If you still can't find the e-mail, the payment may have failed or you have left a different e-mail: check your order in your private area of the Site.

If you have placed an order as a guest or have any other problems, please contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

 

 

All our customers have 14 days from the time of delivery to request a return.

The products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products.

 

 

You have 14 days from receipt of the products to request a return and a further 14 days to send it to us.

You can make a return in different ways:

- By clicking the "Assistance" button on the site or through our "contact us" section or

- By email at lunadiseta@csp-ecommerce.zendesk.com

The Products must be returned intact, undamaged and with the bar code and any other seal that is part of the Products to the address:

CSP International Fashion Group S.p.A. - returns office - Via Piubega 5C, 46040 Ceresara (MN) - ITALY

 

 

Refunds are made within and no later than 14 days from the date of shipment of the products by the customer to the same payment method used to pay for the order.

If this is not possible (e.g. due to a lost card) please contact customer service to arrange a different method of refund.

The products will be examined to assess any damage or tampering not resulting from transport.

 

 

Returns are free of charge if for some reason you have received a different product to the one you ordered. Contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

In all other cases you can return the products to us at your own expense, choosing the shipping method you prefer.

 

 

You can consult the tracking of your order in your private area of the Site (if you have not ordered as a Guest).

In any case, you will receive an email with the tracking information for your order as soon as the package is shipped.

For any need you can contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

 

 

You will find a notice in your mailbox with instructions on how to make a new delivery.

You will receive an email to inform you that the courier has attempted a new delivery.

If you do not inform us within ten days of new instructions, the package will be returned to our warehouses and we will refund you.

For any need you can contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

 

 

Yes, by creating an account you will be able to consult your orders, enter multiple shipping addresses, consult the progress of your shipments and make returns independently.

If you don't want to create an account, you can always place an order as a guest: in this case you will receive a tracking email to track the progress of your order.

For any need you can contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section.

 

 

Yes, by contacting our customer service by clicking the "Assistance" button on the site or through our "contact us" section before the package is shipped.

 

 

Yes, but you must contact our customer service by clicking the "Assistance" button on the site or through our "contact us" section before the parcel is dispatched.